Terms and Conditions

Website: qa.grandhyper.com

Welcome to qa.grandhyper.com (the “Website”), owned and operated by Grand Hypermarket Qatar (“Grand”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of the Website, including browsing, account registration, purchases made through the Website, and your relationship with Grand Hypermarket Qatar.

By accessing, registering on, or using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy and any other policies referenced on this Website. If you do not agree, you must not use this Website.

We reserve the right to amend these Terms and Conditions at any time. Any changes will become effective when posted on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms and Conditions.

1. Eligibility and Use of the Website

• 1.1 You must be at least 18 years old and capable of entering into legally binding contracts under applicable law to register and place orders on the Website.
• 1.2 If you are under 18 years of age, your parent or legal guardian may use the Website on your behalf.
• 1.3 You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions.
• 1.4 You are responsible for ensuring that your use of the Website complies with the laws and regulations applicable in Qatar and, if you access the Website from outside Qatar, any local laws applicable to you.

2. Account Registration and Security

• 2.1 To access certain features of the Website, you may be required to register an account.
• 2.2 You agree to provide accurate, current, and complete information during registration and at all other times when using the Website.
• 2.3 You are responsible for maintaining the confidentiality of your username, password, and account details, and for all activities that occur under your account.
• 2.4 If you know or suspect any unauthorized use of your account or password, you must notify us immediately through our customer support channels.
• 2.5 We reserve the right to suspend, restrict, or terminate your account if we believe there has been a breach of security, misuse of the Website, fraud, or violation of these Terms and Conditions.

3. Website Use Restrictions

You must not use the Website in any way that may damage, disable, overburden, or impair it, or interfere with any other user's access to or use of the Website.

You must not:

• gain or attempt to gain unauthorized access to any systems, servers, data, or accounts;
• upload, post, or transmit any unlawful, harmful, defamatory, obscene, abusive, misleading, fraudulent, or otherwise objectionable content;
• use the Website to distribute spam, unsolicited promotional material, chain letters, or malware;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• interfere with the security or functionality of the Website;
• copy, reproduce, modify, distribute, transmit, display, publish, sell, license, or exploit Website content without our prior written consent;
• use bots, crawlers, spiders, scrapers, or other automated means to access or monitor the Website without authorization;
• use false information, invalid payment methods, or fake delivery details;
• abuse promotions, coupons, rewards, or return/refund processes;
• place orders for resale, bulk purchase, or inventory abuse where prohibited.

4. Product Information and Pricing

• 4.1 We aim to ensure that all product descriptions, images, specifications, prices, and availability information on the Website are accurate. However, errors may occasionally occur.
• 4.2 Product images are for illustrative purposes only. Actual products may vary slightly in appearance, packaging, labeling, or color.
• 4.3 Product descriptions and performance information may be based on information provided by manufacturers, distributors, or suppliers and may be updated without prior notice.
• 4.4 Prices shown on the Website may differ from prices in Grand Hypermarket physical stores. Online prices, offers, and promotions are valid only for purchases made through the Website unless expressly stated otherwise.
• 4.5 We reserve the right to correct any pricing or product information errors and to cancel or refuse orders affected by such errors. If payment has already been processed for a cancelled order, we will arrange a refund in accordance with our refund policy.
• 4.6 All products are subject to availability. We reserve the right to limit quantities per customer, household, address, order, or transaction.

5. Orders and Acceptance

• 5.1 Any order placed by you through the Website constitutes an offer to purchase products from us.
• 5.2 Orders are subject to acceptance, availability, payment authorization, verification, and fraud screening.
• 5.3 We may refuse or cancel any order at our sole discretion, including where the product is unavailable; there is an error in pricing; payment cannot be authorized; we suspect fraud or misuse; or delivery is not possible to the address provided.
• 5.4 If we cancel an order after payment has been taken, we will process the applicable refund in accordance with our refund policy.
• 5.5 Once an order has been confirmed and processed, it may not be possible to amend or cancel it. Any cancellation will be subject to our cancellation, return, and refund policies.

6. Delivery

• 6.1 Delivery will be made to the address provided by you at the time of placing the order.
• 6.2 You are responsible for ensuring that the delivery details, including name, address, mobile number, and access instructions, are accurate and complete.
• 6.3 If delivery fails due to incorrect or incomplete information provided by you, any additional redelivery or handling charges may be charged to you.
• 6.4 Delivery times are estimates only and are subject to product availability, location, traffic conditions, operational constraints, and circumstances beyond our reasonable control.
• 6.5 We do not guarantee exact delivery times unless expressly stated for a specific service.
• 6.6 Certain products may be delivered directly by third-party suppliers or service providers. In such cases, additional delivery or scheduling conditions may apply.
• 6.7 You are responsible for ensuring that the ordered item can fit through entrances, doors, lifts, and the designated installation space, and that there is safe and reasonable access to the delivery location.

7. Cancellation by Customer

• 7.1 You may request cancellation of an order before dispatch or before the order enters final fulfillment, subject to operational feasibility.
• 7.2 If an order is cancelled at your request after payment authorization or after dispatch processing has begun, applicable transaction fees, delivery charges, collection charges, or other reasonable costs may be deducted where permitted.
• 7.3 Orders that have already been shipped, handed to a delivery partner, or prepared for supplier dispatch may not be cancellable.
• 7.4 Any approved refund following cancellation will be processed in accordance with our refund policy.

8. Returns, Exchanges, Refunds, and Faulty Products

• 8.1 Returns, exchanges, and refunds are subject to our separate Return, Refund, Exchange, and Warranty Policy, as updated from time to time.
• 8.2 If a product is delivered damaged, defective, incorrect, incomplete, or otherwise eligible for return under our policy, you must report the issue within the period stated in the applicable policy.
• 8.3 Products must generally be returned with original packaging, accessories, manuals, tags, seals, and proof of purchase, unless otherwise permitted under our policy or required by law.
• 8.4 Certain categories may be excluded from return, exchange, or refund for hygiene, health, safety, perishability, manufacturer restrictions, activation status, or other operational reasons.
• 8.5 For some products, technical verification, inspection, supplier assessment, or service center confirmation may be required before approving a repair, exchange, or refund.
• 8.6 Refunds, where approved, will be made through the original payment method where possible, or through another approved method in accordance with our policy and applicable law.

9. Promotions, Discount Codes, E-Coupons, and Gift Cards

• 9.1 Promotions, discount codes, e-coupons, loyalty offers, gift cards, and similar offers are subject to specific campaign terms in addition to these Terms and Conditions.
• 9.2 Unless expressly stated otherwise: offers are valid only during the stated promotional period; offers cannot be combined with other promotions; offers may be limited to one use per customer, household, device, account, or transaction; excluded products, categories, service fees, and delivery charges may not count toward qualifying spend.
• 9.3 We reserve the right to reject, cancel, or reverse any promotion, coupon, or order where we suspect misuse, duplication, fraud, or unauthorized circulation.
• 9.4 Promotional items or free gifts received with a qualifying purchase may need to be returned if the main product is returned or refunded.
• 9.5 Gift cards, if offered, are subject to their own validity, redemption, and usage terms.

10. Intellectual Property

• 10.1 All content on the Website, including text, graphics, images, product listings, logos, icons, software, layout, design, and other materials, is owned by or licensed to Grand Hypermarket Qatar and is protected by copyright, trademark, database, and other intellectual property laws.
• 10.2 You may access and use the Website content only for your personal, non-commercial use in connection with shopping on the Website.
• 10.3 You must not reproduce, copy, modify, distribute, display, publish, transmit, create derivative works from, or otherwise exploit any Website content without our prior written consent.
• 10.4 Nothing in these Terms and Conditions grants you any license or right to use any trademark, logo, trade name, or branding of Grand Hypermarket Qatar or any third party.

11. Third-Party Links and Services

• 11.1 The Website may contain links to third-party websites, services, applications, or content for convenience only.
• 11.2 We do not control, endorse, or accept responsibility for third-party websites or services, including their content, privacy practices, availability, or terms.
• 11.3 Your use of third-party websites or services is at your own risk and subject to the terms of those third parties.

12. Privacy and Data Protection

• 12.1 Your personal information will be collected, processed, stored, and used in accordance with our Privacy Policy and applicable law.
• 12.2 By using the Website, you consent to such collection and use of your personal information as described in our Privacy Policy.
• 12.3 You agree to provide accurate personal information and update it when necessary.

13. Suspension, Restriction, and Termination

• 13.1 We may suspend, restrict, or terminate your access to the Website or your account immediately, without prior notice, where we reasonably believe that you have breached these Terms and Conditions; your account is being used fraudulently or unlawfully; you have provided false or misleading information; you have abused promotions, returns, compensation claims, or Website services; or your actions may expose us, our customers, or third parties to harm, legal liability, or security risks.
• 13.2 We may also cancel any pending orders and remove or disable related account content where reasonably necessary.
• 13.3 Termination or suspension does not affect any rights, liabilities, claims, or obligations accrued before the date of termination.

14. Disclaimer of Warranties

• 14.1 The Website and all content, services, and functionality made available through it are provided on an “as is” and “as available” basis.
• 14.2 To the fullest extent permitted by law, Grand Hypermarket Qatar disclaims all warranties, representations, and conditions of any kind, whether express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, non-infringement, availability, security, and uninterrupted access.
• 14.3 We do not guarantee that the Website will always be error-free, secure, uninterrupted, timely, or free from viruses or other harmful components.

15. Limitation of Liability

• 15.1 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
• 15.2 To the fullest extent permitted by law, Grand Hypermarket Qatar, its affiliates, directors, officers, employees, agents, contractors, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of profits, revenue, goodwill, business, opportunity, or data, arising out of or in connection with your use of, or inability to use, the Website.
• 15.3 Our total aggregate liability to you for any claim arising out of or relating to these Terms and Conditions, the Website, or any order shall not exceed the amount paid by you for the specific product or order giving rise to the claim, except where a different limit is required by applicable law.

16. Indemnity

You agree to indemnify, defend, and hold harmless Grand Hypermarket Qatar, its affiliates, directors, officers, employees, agents, suppliers, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising out of or in connection with:

• your use or misuse of the Website;
• your breach of these Terms and Conditions;
• your violation of applicable laws or regulations;
• your infringement of any third-party rights.

17. Force Majeure

We shall not be liable for any delay, interruption, or failure to perform any obligation under these Terms and Conditions where such delay or failure results from events beyond our reasonable control, including acts of God, natural disasters, strikes, pandemics, war, civil unrest, supplier disruptions, technical failures, power outages, transport disruptions, or governmental actions.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the State of Qatar. Any dispute arising out of or in connection with these Terms and Conditions, the Website, or any transaction made through the Website shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

19. General Provisions

• 19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
• 19.2 Our failure to enforce any provision shall not constitute a waiver of that provision or any other right.
• 19.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.
• 19.4 We may assign or transfer our rights and obligations under these Terms and Conditions to any affiliate, successor, or purchaser of our business, provided that your rights are not materially adversely affected.
• 19.5 These Terms and Conditions, together with the Privacy Policy and any other policies referenced on the Website, constitute the entire agreement between you and Grand Hypermarket Qatar regarding your use of the Website.
• 19.6 For more details on returns, refunds, and service warranty, please visit our Return, Refund & Service Warranty Policy page.

20. Contact Us

For customer support, order issues, returns, refunds, or general enquiries, please contact Grand Hypermarket Qatar through the contact details published on qa.grandhyper.com.